Locations and Contact Information

Please contact our office directly at your location of choice listed below on this page or complete the online form to request an appointment.


San Jose ENT/Ear Associates Office

Dr. Maw's new office is conveniently located off of Winchester Boulevard in San Jose, California.

3071 Payne Ave
San Jose, California 95128

(408) 540-5400
(408) 540-5419 

Returning patients: please take note this this new address. Dr. Maw no longer has an office on Samaritan Drive.

Office Hours

Monday through Friday 7:30 a.m. – 5:00 p.m.

Billing and Insurance Information

BASS billing department is available to assist you with your billing questions(s) and/or process your payment. You may contact their office at:

Main line: 925-627-3424

Lisa Butler (billing supervisor): 925-329-6417

Spanish speaking: 925-627-3424 extension 2138

You can also call pay your bill by calling our office at 408-540-5400


Office hours:

Monday - Thursday 8:00 am to 5:00 pm
Friday - 8:00 am to 3:00 pm

If you have any billing question related to your hearing aid purchase, please contact Racheal Weaver at 408-540-5415 or at rweaver@earassociates.com


Why am I receiving a bill from Bay Area Surgical Specialist, Inc., (BASS)?

EARS, Inc.,has partnered with BASS medical group since August of 2018. BASS is a multi-specialty management organization based out of Walnut Creek, California.

New Patient Forms

Please choose to fill out our new patient form online or at the pdf download link below.


Downloadable Office Forms

New Patient Demographic and Health History Form (download pdf)

Summary Notice of Privacy Practices (opens in PDF)

John Muir/JMH My Chart Access

To access your chart and leave messages with your provider, please access the portal to sign up with JMH My Chart today. IMPORTANT: This is not the NEW PATIENT (SECURE ONLINE FORMS) portal. Please access the new patient forms above using the NEW PATIENT (SECURE ONLINE FORM) tab.

John Muir Online Patient Portal